Delivery fees:
Every reasonable effort is taken to ensure that the delivery costs displayed on the site are correct at the time of your purchase. However, if a delivery fee is incorrectly displayed, Wildway will not be obliged to deliver products at an incorrect delivery fee. Wildway will only be liable to return payments already made by you where you choose to cancel the sale once you have been made aware of the correct delivery fee.
Place of delivery:
- Wildway delivers within business hours in the Republic of South Africa.
- As buyer, you indicate where in South Africa you require delivery, as well as contact numbers to be used in connection with delivery.
- In the case of door-to-door delivery (courier – Fastway), your parcel will be delivered to the address you specified in the checkout process. In the case of door-to-counter delivery (Post Office), your order will be delivered to the post-office nearest to your address.
- In the case of door-to-door delivery, if nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery use the mobile phone number you provided in your order and/or leave a note (in the letterbox if a residential address) to indicate that there was an attempted delivery.
- Thereafter, it will be your responsibility to call the Wildway Call Centre (011 672 0874) or send an email to info@wildwayafrica.com to arrange delivery at your own expense.
- If this attempt does not succeed within 10 days, Wildway will reimburse you the rand value paid for the product(s) purchased, Should a delivery fee have been charged on the order, this will not be reimbursed.
Delivery time and delays:
- From the time payment is received in our account, the estimated maximum delivery time for an order in South Africa – either door-to-door or door-to-post office counter – is 8 working days.
- As previously mentioned, all Wildway deliveries take place during business hours i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.
Delivery completed
- A delivery is considered complete as soon as the parcel is accepted by an individual on your behalf at your specified delivery address, or the parcel is successfully delivered to the post office associated with your delivery address.
- This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system (http://www.fastway.co.za/our-services/track-your-parcel )
- It is your responsibility, as buyer, to ensure that you or the intended receiver of the goods (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.
- Such complaints and claims must be brought to the attention of Wildway by calling our call center at 011 672 0874, or live chat (Monday to Friday, 09:00 to 16:00).
Tracking your parcel if sent by courier – Fastway:
You can enter your unique Fastway label number, select Track, and this will take you to the status of delivery.
Tracking your parcel if sent by post:
Once your parcel has been shipped, you will be sent your tracking number after which you can follow the status of delivery on the post office’s tracking system, by following the following link:
postoffice.co.za/TrackingParcels.
This link will take you to a webpage that looks as follows:
You can enter your tracking number, select Submit, and this will take you to the status of delivery.
Wildway does not deliver to PO Boxes. – But to your nearest Post office counter, it is imperative that you provide your zip code on the customer detail form.
Struggling to track your parcel:
- If the tracking systems do not provide any indication to where the parcel is, you need to please call the Wildway call center at 011 672 0874, live chat (Monday to Friday, 09:00 to 16:00) or send an email to info@wildwayafrica.com for information on delivery progress.
- If the parcel is found, it will be sent to the specified delivery address by the usual, previously mentioned procedure.
- If the parcel is declared ‘lost’, Wildway will notify you and reimburse you for the lost parcel (to the amount of the product purchase price and any relevant delivery fee) given that Fastway does not have a signed waybill.
Sales Records:
Complete records of each transaction between you and Wildway are kept on the site for 12 months – under “My Account“, after a particular purchase or related transaction.
During this time, you’ll be able to view and print out these records. After the 12-month period the responsibility of keeping such record falls onto you.
